Informasi mengenai garansi produk

Five-Year Limited Warranty for KOHLER Vitreous China Products

PT Kohler Indonesia warrants its vitreous china products to be free of defects in material and workmanship during normal residential use for five (5) years from the date the product is purchased. During the period of the warranty, if a defect is found in normal residential use, PT. Kohler Indonesia will, at its election, repair, provide a replacement part or product, or make appropriate adjustment where PT. Kohler Indonesia's inspection discloses any such defect. PT. Kohler Indonesia is not responsible for labor charges, installation, or other incidental or consequential costs other than those noted above.

If the products are used commercially, PT. Kohler Indonesia warrants the products to be free from defects in material and workmanship for three (3) years from the date the products are purchased, with all other terms of this warranty applying except duration. To the extent permitted by law, implied warranties (including but not limited to the implied warranties of merchantability and fitness for a particular purpose) is applicable to the three-year warranty period only. PT. Kohler Indonesia disclaims any liability for special, incidental or consequential damages. This warranty is to original consumer purchasers only. Damage caused by accident, misuse or abuse is not covered by this warranty. Improper care and cleaning will void the warranty

Three-Year Limited Warranty for KOHLER Sensor Faucets

PT. Kohler Indonesia warrants its sensor faucets to be free of defects in material and workmanship during normal residential use for three (3) years from the date the product is purchased.

During the period of the warranty, if a defect is found in normal residential use, PT. Kohler Indonesia will, at its election, repair, provide a replacement part or product, or make appropriate adjustment where PT. Kohler Indonesia’s inspection discloses any such defect. PT. Kohler Indonesia is not responsible for labor charges, installation, or other incidental or consequential costs other than those noted above.

If the sensor faucets are used commercially, PT. Kohler Indonesia warrants the faucets to be free from defects in material and workmanship for one (1) year from the date the sensor faucets are purchased, with all other terms of this warranty applying except duration.

To the extent prescribed by law, the foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. PT. Kohler Indonesia and/or seller disclaim any liability for special, incidental or consequential damages.This warranty is to original consumer purchasers only. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.

Five-Year Limited Warranty for KOHLER Faucets(without sensor)

PT. Kohler Indonesia warrants its faucets(without sensor) to be free of defects in material and workmanship during normal residential use for five (5) years from the date the product is purchased. If the faucets should leak or drip during normal use, PT. Kohler Indonesia will, free of charge, mail to the purchaser the cartridge necessary to put the faucets in good working condition. Normal residential use does not include: water temperature below 0º, too many impurities in the water and water quality being too hard. PT. Kohler Indonesia also warrants all other aspects of the faucet or accessories, (except any aspects otherwise specified by the warranty card or other written documents) to be free of defects in material and workmanship.

If the faucets are used commercially, PT. Kohler Indonesia warrants the faucets to be free from defects in material and workmanship for three (3) year from the date the faucets are purchased, with all other terms of this warranty applying except duration.

To the extent prescribed by law, the foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. PT. Kohler Indonesia and/or seller disclaim any liability for special, incidental or consequential damages.This warranty is to original consumer purchasers only. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.

Five-Year Limited Warranty for BubbleMassage™ Bath

PT. Kohler Indonesia warrants its BubbleMassage baths to be free of defects in material and workmanship during normal residential use for five (5) years from the date the product is purchased.

During the period of the warranty, if a defect is found in normal residential use, PT. Kohler Indonesia will, at its election, repair, provide a replacement part or product, or make appropriate adjustment where PT. Kohler Indonesia’s inspection discloses any such defect. PT. Kohler Indonesia is not responsible for labor charges, installation, or other incidental or consequential costs other than those noted above.

If the BubbleMassage baths are used commercially, PT. Kohler Indonesia warrants that the BubbleMassage baths shall be free from defects in material and workmanship for one (1) year from the date the BubbleMassage baths are purchased, with all other terms of this warranty applying except duration.

To the extent prescribed by law, the foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. PT. Kohler Indonesia and/or seller disclaim any liability for special, incidental or consequential damages. This warranty is to the original consumer purchaser only. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.

KOHLER Cast Iron Lifetime Limited Warranty Three-Year Limited Warranty for Other Components

PT. Kohler Indonesia warrants the cast iron components of products to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. Gloss reduction, scratching, staining and alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear. PT. Kohler Indonesia also warrants the other parts of the cast iron components of products to be free of defects in material and workmanship during normal residential use for as long or three (3) years from the date the products are purchased.

During the period of the warranty, if a defect is found in normal residential use, PT. Kohler Indonesia. will, at its election, repair, provide a replacement part or product, or make appropriate adjustment where PT. Kohler Indonesia’s inspection discloses any such defect. PT. Kohler Indonesia is not responsible for labor charges, installation, or other incidental or consequential costs other than those noted above.

If the Cast Iron products are used commercially, PT. Kohler Indonesia warrants that the cast iron products shall be free from defects in material and workmanship for one (1) year from the date the products are purchased, with all other terms of this warranty applying except duration.

To the extent prescribed by law, the foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. PT Kohler Indonesia. and/or seller disclaim any liability for special, incidental or consequential damages. This warranty is to the original consumer purchaser only.

Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.

Lifetime Limited Warranty for KOHLER PVD Components

PT. Kohler Indonesia warrants the PVD components of products to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. Gloss reduction, scratching, staining and alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

During the period of the warranty, if a defect is found in normal residential use, PT. Kohler Indonesia will, at its election, repair, provide a replacement part or product, or make appropriate adjustment where PT. Kohler Indonesia’s inspection discloses any such defect. PT. Kohler Indonesia is not responsible for labor charges, installation, or other incidental or consequential costs other than those noted above.

If the PVD products are used commercially, PT. Kohler Indonesia warrants that the faucet, valve or control shall be free from defects in material and workmanship for one (1) year from the date the products are purchased, with all other terms of this warranty applying except duration.

To the extent prescribed by law, the foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. PT. Kohler Indonesia and/or seller disclaim any liability for special, incidental or consequential damages. This warranty is to the original consumer purchaser only.

Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.

Six-Month Limited Warranty for Replacement of the Fittings

If the product is replaced, the warranty period shall be restarted from the day the product is replaced, with all other terms of this warranty applying except duration.

If one fitting is replaced, PT. Kohler Indonesia. warrants such fitting to be free of defects in material and workmanship during normal residential use for as long or six (6) months. On the condition that the warranty period of the fitting does not exceed that of the product, the warranty period of both the fitting and the product shall be based on that of the product. On the condition that the warranty period of the fitting exceeds that of the product, the warranty period of the fitting shall be based on that of such fitting, with the warranty period of other fittings unchanged.

If you believe that you have a warranty claim, contact PT. Kohler Indonesia either through your Dealer, Contractor or the following KOHLER customer care. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice.

PT. Kohler Indonesia

Indosurya Plaza, Jl. M.H. Thamrin No.8 - 9, RT.5/RW.1, Kb. Melati, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10230

www.kohler.co.id

KOHLER® Kitchen & Bath Products Limited Warranty.

PT.Kohler Indonesia Kitchen & Bath products used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in the warranty coverage chart as detailed below, commencing from date of purchase of KOHLER Kitchen & Bath products to the original purchaser (“warranty period”).

 

Product Warranty period(From date of purchase)
Residential Commercial
Non-PVD Faucet 5 Years 3 Years
Bathroom Accessories 3 Years 1 Year
PVD Faucet Limited Lifetime 1 Year
Bathroom Accessories Limited Lifetime 1 Year
Sensor faucet and Electrical parts 3 Years 1 Year

VC

*internal components(fitting)

5 Years

*2 Years

3 Years

*1 Year

Seats & Bidet seat(incl. Internal components) 3 Years 1 Year
Inwall tank(incl. internal components) 3 Years

1 Year

Bathub, Whirlpool, Sink made from Cast Iron

*Internal components

Limited Lifetime

*3 Years

1 Year

*1 Year

Bathub, Whirlpool made from Acrylic

* Accesoriess : bath pillow, towel rack, appron, bracket, faucet and fittings, etc

3 Years

*1 Year

1 Year

*1 Year

Bubble massage

*Accesoriess : bath pillow, towel rack, appron, bracket, faucet and fittings, etc

5 Years

*1 Year

1 Year

*1 Year

Steam generator 3 Years 1 Year
Bathroom furniture 3 Years 1 Year
Mirror cabinet & Mirror 3 Years 1 Year
Intelligent toilet 3 Years 1 Year
Stainless Steel Sink 3 Years 1 Year

Limited Lifetime means PT. Kohler Indonesia warrants the PVD finish during normal residential usage for as long as the original consumer owns their home.

During the warranty period if it is due to defects in the material or workmanship, PT. Kohler Indonesia will, at its sole discretion, repair or replace free of cost, any defective component or part of the Kitchen and Bath products, subject to the terms and conditions described below:

1. This warranty is only effective if proof of purchase (original sales receipt) is provided with all warranty claims or requests.

2. PT. Kohler Indonesia is not responsible for labour charges, installation or other incidental or consequential costs. PT. Kohler Indonesia is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof. In no event shall the liability of Kohler Indonesia exceed the purchase price of the Product.

3. Improper care and cleaning will void the warranty.

4. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.

5. In the event of any repairs/replacement of any parts of the product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/ replacement of parts including transit of the product or its parts or any period during which the product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.

6. In the event of non-availability of components or parts due to any reason whatsoever, neither PT.Kohler Indonesia nor its Authorized Distributor nor the Dealer will be responsible or liable for any delay that may be caused to service/ repair of the Product. In the event that the same model or colour is not available for replacement, PT.Kohler Indonesia or its Authorized Distibutor will replace the defective Product with an equivalent model or colour.

7. This Warranty document is applicable to Kitchen & Bath product sold by PT.Kohler Indonesia or its Authorized Distributor. Any reference to any other warranty document will not be considered. This is Kohler Indonesia’s exclusive written warranty. The decision of Kohler Indonesia regarding the warranty is final and binding.

All disputes are subject to the exclusive arbitration administered by the Indonesian National Arbitration Center (“BANI”) in accordance with the Arbitration Rules of the BANI (“BANI Rules”) for the time being in force. The seat and place of the arbitration shall be in Indonesia. The Tribunal shall consist of one arbitrator to be appointed by the President of the Court in BANI pursuant to the BANI Rules. The language of the arbitration shall be in English.

PT.Kohler Indonesia

Indosurya Plaza, Jl. M.H. Thamrin No.8 - 9, RT.5/RW.1, Kb. Melati, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10230

www.kohler.co.id